Refund Policy

If ScoutAPI is not right for you, email support@scoutapi.io within 7 days of your first payment and we will refund it in full. You do not need to explain why, and there is no usage threshold that voids it.

Email us from the address on your account. Refunds are issued to the original payment method through Stripe, usually within three business days, though your bank may take up to ten to post it.

Cancel any time from the billing portal in your dashboard. Your plan stays active until the end of the period you have already paid for, and you will not be billed again. Cancelling on its own does not issue a refund — use the guarantee above if you want your last payment returned.

Later renewals are not automatically refundable, since you can cancel before any renewal date. If you were charged for a period you did not intend to buy — you meant to cancel, or the charge was a surprise — email us anyway. We would rather refund it than have you file a chargeback.

If the API was unavailable or returning failures for a meaningful part of your billing period, tell us and we will refund that period on a pro-rata basis. Calls that fail are never counted against your allowance in the first place.